What is crowd mentality?
Crowd mentality, also known as “herd mentality” or “flock mentality” refers to the concept where individuals are influenced by a larger group and tend to follow the behaviours, beliefs, and actions of the majority, leading to collective decision-making.
Crowdmentality is often associated with situations where large groups of people gather, such as during protests, sporting events, or social media trends.
In retail, it is also associated with social proof, whereby a person, or people, who are unsure on the correct behavior will look to imitate others and outsource their decisions.
The psychology behind crowd mentality
Crowd mentality or herd mentality isn’t just about following the crowd—it’s rooted in consumer psychology. The brain naturally seeks validation from others, and individuals often feel more secure in a decision when they know others are making the same choice. This behavioral instinct, known as social proof, plays a significant role in guiding decision-making, especially in environments like eCommerce.
Studies show that people tend to avoid being “left behind” or feeling socially excluded, so they gravitate toward popular choices. This behaviour can be observed in a variety of situations, from the way people choose products online to how they respond to social media trends. Understanding the psychology behind crowd mentality can help businesses develop more effective strategies for engaging customers.
What are examples of crowd mentality?
- Fashion Trends
Shoppers have been suggested as following crowd mentality or herd mentality when looking for what’s trending, popular and in fashion. This can be seen in the rise of celebrity or influencer endorsements where followers often emulate their choices, contributing to herd-like behavior in fashion consumption.
- Social Media Trends
Herd mentality or crowd mentality can be seen in following the latest social media trends, such as TikTok/ Instagram dances and viral challenges. The use of hashtags can easily mobilize large groups of people to act in unison, demonstrating how crowd mentality drives collective behaviour online.
- Cultural Trends
Pop music fandoms is another example where crowd mentality reigns. Dedicated fan bases of musicians often exhibit herd behaviour in promoting and supporting their favourite artists, driving album sales and concert attendance. Film and TV series hype: The popularity of certain movies or TV shows can create a crowd mentality, with audiences eager to watch based on peer recommendations and social buzz.
- Consumer Behaviour
The rush to avail discounts and limited-time offers during events like Black Friday demonstrates herd behavior in consumer spending patterns. The fear of missing out (FOMO) drives the urgency, a direct result of crowd mentality.
Understanding examples of herd/crowd mentality helps us recognise how social influence, digital connectivity, and shared experiences shape collective behaviour in various domains of society.
How can crowd mentality benefit eCommerce businesses?
Herd mentality or crowd mentality, or the tendency of individuals to follow the actions of a larger group, can be a powerful tool in eCommerce for retailers and brands. One key concept that leverages crowd mentality is social proof, which is the concept that shoppers follow the wisdom of the crowd when making purchasing decisions.
As leaders in social proof, Taggstar delivers messaging using the wisdom of the crowd – specifically it helps potential customers see which product out of the selection is the most popular, and gives them reassurance of the product’s popularity. People feel comfortable making similar decisions to other people, so will be drawn to a product marked popular, trending or bestseller.
Join the growing list of leading global brands & retailers that trust Taggstar to elevate their shopping experiences and drive significant sales lift. Get started today.
