Customer Success Management

Our Customer Success Team is well versed in the nuances of social proof and ready to share with our customers their knowledge on best practice, which is proven to generate maximum conversion rate & revenue uplift.

Best Practice

With 8 years experience as the leaders in social proof, our Customer Success Team is equipped with a rich data-led understanding of what constitutes best practice.
We continuously see that customers who implement our best practice recommendations benefit from the highest possible conversion rate uplifts.

Optimisation Roadmaps

Our dedicated Customer Success Team works collaboratively with each brand to really understand their customer, KPIs and strategic goals. This gives our team a strong foundation to create bespoke testing and optimisation roadmaps that are designed to help customers reach their goals, with social proof.
These roadmaps give our customers a transparent and focused view of how Taggstar is continuing to deliver
on-going value.

Our own social proof is what our customers say

Our tests are conclusive; customers who see Taggstar’s messages are more likely to checkout and spend more. Taggstar has been the single-biggest driver of incremental revenues.
Jonathan Wall
Group eCommerce Director
Read More
It’s very easy to change the Taggstar experience for our different brands. A simple JavaScript allows us to adapt the look and feel of Taggstar messages to suit our different customer segments.
Paul Hackett
UX Testing & Optimisation Manager
Read More
We’ve measured a major increase in eCommerce conversions directly linked to Taggstar.
Anthony Hopwood
Senior Digital Product Owner
Read More
Following the fantastic reception to social proof messaging from our UK customers, we’ve decided to implement Taggstar for our international sites, hoping to replicate the benefits Taggstar has already brought to our US and European customers.
Niall Brooke
SEO and CRO Specialist
Read More
It was the easiest and smoothest software we've ever integrated.
John Allen
Chief Technology Officer
Read More
Using Taggstar has given us impressive online results. We set out to improve the experience for our online customers and it’s rewarding to clearly track uplift in our revenue directly to the use of social proof messaging.
Paula Riley
Web Trading Manager
Read More
Unlike most integrations, getting Taggstar onto our site was refreshingly easy. I'm delighted with how smoothly onboarding went. Our first test was underway in days, helping us to make the most of our summer sale event.
Lizzie Tovell
Digital Project Manager
Read More
Our customers are looking for more guidance & product information when choosing from our online wine and Specialbuys ranges. Taggstar acts like an online virtual assistant.
James Kinnear
eCommerce Retail Director
Read More
We’re delighted with the results we’ve seen so far and look forward to trialling social proofing in other areas of our customer journey in the near future.
Paul Hornby
Chief Digital Officer
Read More
Building on our recent OOH campaigns, we continue to push the boundaries by being the first advertiser to team up with Taggstar to include real-time dynamic product messaging on digital screens.
Sylvia Woon
Chief Marketing Officer
Read More
We were interested in what motivates us to buy as shoppers, and specifically the FOMO factor. We saw how effective the Taggstar social proof messages were, and started using them across our entire product catalogue.
Finn Christo
Group Conversion Rate Optimisation Manager
Read More
Some customers in our market are often overwhelmed by the amount of choice. Being able to see what other customers are purchasing helps to build a customer’s confidence in a retail decision where there isn’t a salesperson to help.
Alan Gregory
SEO & SEM Executive
Read More
Since launching social proof, our revenue and conversion has increased sizeably, and we’re also seeing positive engagement metrics and interactions with our organic social platforms.
Victoria Betts
Global Omni Channel Director
Read More
Taggstar has added millions in revenue uplift.
Mark Leach
Head of eCommerce
Read More
The Taggstar messages instigate an informed purchase, but we don’t want to drive impulse purchases. Our objective is to drive quality demand.
Liam Price
Digital Director
Read More
Improving our online customer journey continues to be a key strategic focus area. We are always on the lookout for tech partners who can help our customers make informed purchase decisions, Taggstar has certainly done that.
Paul Hornby
Chief Digital Officer
Read More
Taggstar should be compulsory to any retail site and it's great to see the success and the uplift it consistently brings. Customer for life.
Finn Christo
Head of eCommerce
Read More
The customer is at the heart of our business, and real-time social proof messages help us to build stronger relationships by building trust and confidence in online shopping.
Jonathan Wall
Group eCommerce Director
Read More
Taggstar helped us to define the best message combinations, and that’s pushed our results to add another 12 percent to SimplyBe new visitor conversion rates.
Paul Hackett
UX Testing & Optimisation Manager
Read More
Adding Taggstar social proof messaging to our category pages drove over £300k in incremental contribution.
Alex McClean
Conversion & Optimisation Specialist
Read More
We knew that review data was important to support our online customers. Our existing Taggstar social proof messages give us the channel to surface this information on our product pages, and incremental results have been excellent.
Ralph Percival
eCommerce Director
Read More
It’s probably the quickest one we’ve ever done. Generally, a new technology partner would take two to three months to get over the line, but it was a joint effort on both sides as we had a tight deadline for our summer sale.
Liam Price
Digital Director
Read More
Taggstar has helped us drive conversion and customer engagement by real-time messaging in the product cards.
Jonathan Johansson
Growth Manager
Read More
Taggstar have been great to work with and the team have a really robust approach to measurement and performance tracking, which has given us real confidence in the data and performance we’ve seen.
Paul Canavan
Digital Director
Read More
It’s really clear to see that by providing customers social proof messaging, it has had a positive impact on customer purchasing behaviour. We saw the difference in just 21 days of using the Taggstar solution.
Lindsay Costa
Senior eCommerce Trading Manager
Read More
This has driven a strong uplift in conversion rates and sales for our brand and we are confident of further great results as we continue to experiment and optimise the technology for our customers.
Sally Minto
Digital Director
Read More
The fact that we can leave the management of the solution to the Taggstar CSM team means that we are able to focus on delivering great products at great prices to our customers.
Steve Griffiths
Head of Digital Development
Read More
The speed in which Taggstar was able to help us pivot was incredible and the results we achieved from the implementation of social proof messaging were impressive.
Martin Bell
Director of eCommerce
Read More
The test delivered way beyond our expectations with a conversion rate uplift of more than 10% and nearly 2,300 additional orders. Given this was across seven markets this was an excellent result.
Emma Hellstadius
Head of Marketing, eCommerce & Expansion
Read More
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Don’t take our word for it, hear what our customers say.

Our tests are conclusive; customers who see Taggstar’s messages are more likely to checkout and spend more. Taggstar has been the single-biggest driver of incremental revenues.
Jonathan Wall
Group eCommerce Director
Read More
It’s very easy to change the Taggstar experience for our different brands. A simple JavaScript allows us to adapt the look and feel of Taggstar messages to suit our different customer segments.
Paul Hackett
UX Testing & Optimisation Manager
Read More
We’ve measured a major increase in eCommerce conversions directly linked to Taggstar.
Anthony Hopwood
Senior Digital Product Owner
Read More
Following the fantastic reception to social proof messaging from our UK customers, we’ve decided to implement Taggstar for our international sites, hoping to replicate the benefits Taggstar has already brought to our US and European customers.
Niall Brooke
SEO and CRO Specialist
Read More
It was the easiest and smoothest software we've ever integrated.
John Allen
Chief Technology Officer
Read More
Using Taggstar has given us impressive online results. We set out to improve the experience for our online customers and it’s rewarding to clearly track uplift in our revenue directly to the use of social proof messaging.
Paula Riley
Web Trading Manager
Read More
Unlike most integrations, getting Taggstar onto our site was refreshingly easy. I'm delighted with how smoothly onboarding went. Our first test was underway in days, helping us to make the most of our summer sale event.
Lizzie Tovell
Digital Project Manager
Read More
Our customers are looking for more guidance & product information when choosing from our online wine and Specialbuys ranges. Taggstar acts like an online virtual assistant.
James Kinnear
eCommerce Retail Director
Read More
We’re delighted with the results we’ve seen so far and look forward to trialling social proofing in other areas of our customer journey in the near future.
Paul Hornby
Chief Digital Officer
Read More
Building on our recent OOH campaigns, we continue to push the boundaries by being the first advertiser to team up with Taggstar to include real-time dynamic product messaging on digital screens.
Sylvia Woon
Chief Marketing Officer
Read More
We were interested in what motivates us to buy as shoppers, and specifically the FOMO factor. We saw how effective the Taggstar social proof messages were, and started using them across our entire product catalogue.
Finn Christo
Group Conversion Rate Optimisation Manager
Read More
Some customers in our market are often overwhelmed by the amount of choice. Being able to see what other customers are purchasing helps to build a customer’s confidence in a retail decision where there isn’t a salesperson to help.
Alan Gregory
SEO & SEM Executive
Read More
Since launching social proof, our revenue and conversion has increased sizeably, and we’re also seeing positive engagement metrics and interactions with our organic social platforms.
Victoria Betts
Global Omni Channel Director
Read More
Taggstar has added millions in revenue uplift.
Mark Leach
Head of eCommerce
Read More
The Taggstar messages instigate an informed purchase, but we don’t want to drive impulse purchases. Our objective is to drive quality demand.
Liam Price
Digital Director
Read More
Improving our online customer journey continues to be a key strategic focus area. We are always on the lookout for tech partners who can help our customers make informed purchase decisions, Taggstar has certainly done that.
Paul Hornby
Chief Digital Officer
Read More
Taggstar should be compulsory to any retail site and it's great to see the success and the uplift it consistently brings. Customer for life.
Finn Christo
Head of eCommerce
Read More
The customer is at the heart of our business, and real-time social proof messages help us to build stronger relationships by building trust and confidence in online shopping.
Jonathan Wall
Group eCommerce Director
Read More
Taggstar helped us to define the best message combinations, and that’s pushed our results to add another 12 percent to SimplyBe new visitor conversion rates.
Paul Hackett
UX Testing & Optimisation Manager
Read More
Adding Taggstar social proof messaging to our category pages drove over £300k in incremental contribution.
Alex McClean
Conversion & Optimisation Specialist
Read More
We knew that review data was important to support our online customers. Our existing Taggstar social proof messages give us the channel to surface this information on our product pages, and incremental results have been excellent.
Ralph Percival
eCommerce Director
Read More
It’s probably the quickest one we’ve ever done. Generally, a new technology partner would take two to three months to get over the line, but it was a joint effort on both sides as we had a tight deadline for our summer sale.
Liam Price
Digital Director
Read More
Taggstar has helped us drive conversion and customer engagement by real-time messaging in the product cards.
Jonathan Johansson
Growth Manager
Read More
Taggstar have been great to work with and the team have a really robust approach to measurement and performance tracking, which has given us real confidence in the data and performance we’ve seen.
Paul Canavan
Digital Director
Read More
It’s really clear to see that by providing customers social proof messaging, it has had a positive impact on customer purchasing behaviour. We saw the difference in just 21 days of using the Taggstar solution.
Lindsay Costa
Senior eCommerce Trading Manager
Read More
This has driven a strong uplift in conversion rates and sales for our brand and we are confident of further great results as we continue to experiment and optimise the technology for our customers.
Sally Minto
Digital Director
Read More
The fact that we can leave the management of the solution to the Taggstar CSM team means that we are able to focus on delivering great products at great prices to our customers.
Steve Griffiths
Head of Digital Development
Read More
The speed in which Taggstar was able to help us pivot was incredible and the results we achieved from the implementation of social proof messaging were impressive.
Martin Bell
Director of eCommerce
Read More
The test delivered way beyond our expectations with a conversion rate uplift of more than 10% and nearly 2,300 additional orders. Given this was across seven markets this was an excellent result.
Emma Hellstadius
Head of Marketing, eCommerce & Expansion
Read More
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A/B Testing

A/B testing plays an integral part in any optimisation strategy - and our Customer Success Team is here to advise at every step - from recommended test configuration, to on-going performance monitoring, we’ve got you covered.
We rigorously test any changes until statistical significance is hit, and can offer A/B testing via our in-built testing tool with an easy to use dashboard. Or, you can opt to independently test via your existing 3rd party testing tool and your internal analytics resources.

Proven Attributable ROI Results

Our Customer Success Team strongly believes in adopting a data-led approach which stress tests our recommendations, ensuring that they deliver a measurable ROI for our customers.
By working with us to run A/B or multivariate tests, you’ll be able to scientifically measure the effects on your base metrics and see exactly how much incremental uplift you’re getting with Taggstar.
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