Key KPIs delivered by Taggstar

  • 1.57%

    further conversion rate uplift

Wickes webpage white gloss vanity unit product

The Challenge

Wickes initially implemented social proof messaging from Taggstar in the summer of 2020, with its first proof of concept delivering a 4.48% conversion rate uplift. The retailer was soon displaying more than 100 million social proof messages each month but shares Taggstar’s commitment to a continual optimization process to boost message awareness and conversion.

Taggstar works closely with retailers to develop their social proof strategy and introduce new features that help to refresh the messaging to maximise impact, avoid message blindness, increase engagement and drive further incremental uplifts.

Wickes webpage bathroom

The Solution

To improve message visibility and customer engagement, Taggstar added themed animated icons to Wickes’ social proof messaging across the full funnel of PLP, PDP, Basket and app. Ten message types were used, including trending and popular as well as personalised messaging eg Purchased X times since your last visit.

The animated icon messages included a paint roller rolling out paint for its ‘Popular: x sold in the last 48 hours’ message. The design of the messaging was also changed, with the message size increased to stand out more across the full-funnel implementation.

“The concept of limitless optimization means that we know we can deliver continual improvements in our social proof messaging strategy in partnership with Taggstar.“

Lindsay Costa, Digital Trading Manager

Wickes webpage product listing page
Wickes webpage basket

The Results

The results of the latest proof of concept test, which ran in February and reached statistical significance in 17 days and saw a 1.57% conversion rate uplift

Looking to future optimisation and roadmap plan for its social proof messaging strategy, Taggstar has since run a short review messaging test in partnership with Power Reviews for Wickes and is also looking at implementing attribute messaging to highlight the environmentally friendly and energy-saving products available through the retailer.

Wickes webpage cheshire mouldings


Lindsay Costa, Digital Trading Manager at Wickes, said: “The concept of limitless optimisation means that we know we can deliver continual improvements in our social proof messaging strategy in partnership with Taggstar.

She continued: Adding animated icons has meant we’ve once again witnessed conversion rate uplifts in just a short period of time. We benefit greatly from the help of the CSM team, who use their expertise in the market and their experience with other customers to help boost our results, but they are attentive to our needs, too. It’s a very collaborative way of working that sees Taggstar take all ideas onboard and help us with both quick wins and in developing our long-term strategy and plans”.

Peter Buckley, CRO at Taggstar, said: “Seeing Wickes take advantage of our animated icons for social proof messaging and benefiting from the conversion rate uplift and revenue that has generated is yet another example of how strong animation can be in boosting social proof messaging results. We are committed to continual optimization, and our partnership approach is vital in getting the best results for our clients.”

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