Big news! Syndigo acquires Taggstar to make product experiences dynamic and contextual. Read Press Release.
Big news! Syndigo acquires Taggstar to make product experiences dynamic and contextual. Read Press Release.

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Wickes bathroom

Boost DIY & Home Improvement Sales with Social Proof and Ratings & Reviews

Alison Wiltshire

16 Mar 2026

After what seems like a never-ending winter, Spring is finally just around the corner, and for many consumers, that means tackling a list of home improvement and DIY projects they’ve been putting off for months. For home improvement retailers, this is the moment to make sure your digital experience is working as hard as your shoppers are.

The opportunity is real. The US home improvement market is projected to reach $614.6 billion in 2026 and ~$688 billion by 2029, and with 34% of homeowners planning to spend more on home improvement in the next 12 months, demand is there. But so is the competition, and so is caution. Shoppers are more deliberate than ever about high-ticket investments, which means retailers must work harder to earn their confidence at every digital touchpoint.

Why Home Improvement Is Hard to Convert Online

Home improvement purchases are unlike most retail categories. Home improvement products are often large and bulky, and when buying online, shoppers can’t assess scale or quality in person. The stakes are higher – a wrong choice means an expensive, bulky return and a delayed project. And the emotional investment is significant since purchases are for their homes. As a result, shoppers dedicate more time to researching, comparing, and validating their choices before buying. 

How Wickes Puts Social Proof and Reviews to Work

Home improvement retailer Wickes knows this dynamic well. The retailer has been surfacing social proof messaging across its site since 2020, displaying messages on the PLP, PDP and cart pages across a large catalog serving both trade professionals and DIY customers.

Guided by Taggstar, Wickes recognized that its customer reviews could do far more to put shoppers’ minds at ease and guide better purchase decisions if combined with social proof messaging. In 2024, the company implemented review messaging alongside its existing social proof, putting those reviews to work at the exact moments shoppers need reassurance most.

The result: by combining social proof messaging with ratings and reviews, Wickes boosted conversion rates and drove a measurable uplift in revenue.

Want to hear more about how they did it?

Join Our Upcoming Webinar

Hear directly from Wickes about the powerful combination of social proof messaging and reviews. You’ll also get an inside look at how the recent acquisition of Taggstar by Syndigo expands the boundaries of Product Experience Management (PXM), opening up new possibilities for retailers looking to connect product content with conversion signals at scale.

Mobilize Product Content with Social Proof and Reviews

March 18 at 1:30pm GMT / 12:00pm EST (Replay with Live Q&A)

REGISTER NOW >

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